Contact Us
Got a question about a review, spotted something that needs updating, or want to flag a casino we should be looking at? This page explains how to reach the team at Casinos Not On Gamstop and what kind of queries we can actually help with.
What we can help with
We built mentalpodcast.co.uk to give UK players honest, independent information about casinos not on Gamstop — how they compare, how they're rated, and what to check before signing up anywhere. Get in touch if you'd like to:
- Ask about a specific brand featured on the site, such as Betmica, Kikibet or Betninja
- Report outdated information — an offer that's changed, a link that's broken, or a rating that needs a second look
- Suggest a casino or payment method for us to research
- Query how our ratings and rankings are put together
- Raise feedback on the site itself, including accuracy or accessibility
What we can't help with
We're a comparison and review site, not an operator. That means we can't do the following, and any message asking us to will get redirected:
- Process deposits, withdrawals, or resolve a dispute with a casino's account balance
- Access, close, or verify a player account at any brand listed on the site — that has to go through the casino's own support team
- Offer financial, legal or medical advice about gambling harm
If you're dealing with the last point, our Responsible Gambling page lists organisations set up specifically to help, including how self-exclusion schemes work and how they differ across operators.
Before you write in — a few things worth checking first
A lot of questions we get are already answered elsewhere on the site, so it's worth a quick look before you reach out:
Questions about how casinos are rated
We rate and rank operators using a consistent set of criteria — licensing information where it's available, the range of games on offer, how deposits and withdrawals actually work, the fairness of welcome offers once the terms are read in full, and the quality of support. Commission never buys a higher position on our tables; the order reflects our research, not payment. The full methodology sits alongside our reviews on the Non Gamstop Casinos UK 2026 page.
Questions about a specific brand
Each of the casinos we cover — Betmica, Kikibet, Betninja, WinnerIsland, Zombillion, Smash Casino, Nightluck, CoinPoker, Rivo and Daytonaspin — has its own strengths and its own catch. Welcome offers like Betmica's 570% match or Rivo's 25% cashback package always come with wagering requirements, minimum deposits and time limits attached, so read the terms on the operator's own site before assuming a headline figure is the full picture. If your question is about a particular offer's terms, the operator itself will have the most current version.
Questions about who we are
If you want background on the site, how we're funded, or our approach to affiliate partnerships, that's covered on our About Us page. We do earn commission when readers sign up through links on this site, and we're upfront that this never decides which operators we recommend or how highly they're rated.
The realistic side of getting in touch
We're a small editorial team, not a casino support desk, so a couple of honest points:
- We don't hold live chat or a phone line — queries are handled by email-style enquiry, so allow a few working days for a reply, particularly around research updates.
- We can point you toward general guidance on self-exclusion and non Gamstop sites, but we can't act on your behalf with any operator or with Gamstop itself.
- General terms of use for the site, including how we handle information you send us, are set out in our Terms and Conditions.
Getting the most useful reply
To help us get back to you with something genuinely useful rather than a generic response, it helps to include:
- The page or brand your question relates to, if applicable
- What you've already checked or tried
- Whether you're asking about the site's content or about an issue with an operator directly
We read everything that comes in, even if not every message gets an individual reply. If your question is about gambling behaviour rather than the site itself, the Responsible Gambling page is the better starting point — it's written specifically for that, and gets updated more often than any response we could give by message.